A particular conversation last night sparked an expanded thought process to a topic I touched on earlier –Nothing beats the bond of a real world experience between a company and a brand in whatever form that takes.
No doubt that online is a crucial conduit to a steady flow of information and insights but there are certain nuances that are missed when not also connecting in person. Focus groups, in-person events, sponsorships, experiential marketing, “street teams;” they are all additional relations efforts to connect with consumers and discover truths that will help the company better relate and develop a better user experience. The combination of utilizing both is what’s accelerating the new world order of “PR.” Both communication streams (online and offline) are necessary to connect with consumers in a truly lasting way. Continue reading